Terms and Conditions

Welcome to Thermocase! We're thrilled to have you here. This document is our official "rulebook" for using our website and purchasing our products. It's important because it outlines what we expect from you, and what you can expect from us.

By visiting our website and/or buying one of our electric heatable lunchboxes, you agree to these terms. So, please take a few minutes to read them carefully. These terms apply to everyone who uses our site—whether you're just browsing or making a purchase.

Your Responsibilities as a User

To make sure our community and service run smoothly, we need you to agree to a few basic rules:

• Age: To place an order or create an account, you must be considered an adult in the country where you live. If you are allowing a minor to use the site, you are responsible for their activity.

• Be Lawful: You agree to use our products for their intended purpose and not for any illegal or unauthorized activities. Please respect all local laws that apply to you.

• Be Respectful: Don't transmit any viruses, malware, or other nasty code. A breach of these terms will result in the immediate termination of your account and services.

• Our Brand is Ours: The Thermocase brand, our logos, photos, and all website content are our property. You agree not to copy, sell, or reproduce any part of our service or products without our express written permission. We reserve the right to refuse service to anyone, for any reason, at any time.

Your Account & Order Information

When you buy from us, you agree to provide information that is current, complete, and accurate. If your details change (like your email address or credit card expiration date), please update your account profile promptly so we can complete your transactions and contact you if needed. We reserve the right to refuse, limit, or cancel any order you place with us. This might be because of limited stock, or if we suspect an order is being placed by a dealer or reseller. If we change or cancel your order, we'll do our best to notify you using the email address you provided.

Our Products & Pricing

• Product Images: We've made every effort to display the colors and images of our products as accurately as possible. However, we can't guarantee that your computer or phone screen will show colors with perfect accuracy. • Availability: Some products may be available exclusively online and may have limited quantities. All returns or exchanges are handled according to our separate Return Policy. • Price & Service Changes: Prices for our lunchboxes are subject to change without notice. We also reserve the right to modify or discontinue any product at any time. Your Reviews, Photos & Feedback We love it when you share your thoughts, reviews, and photos with us! Please be aware that if you send us content (for example, a product review or a photo for our gallery), you're giving us permission to use it. This means we can edit, copy, publish, and share your comments across any medium, without restriction. You are responsible for what you post. By submitting content, you agree that it won't violate any laws or third-party rights (like copyright or privacy). It must not be abusive, obscene, or contain any computer viruses. In short: please be honest and respectful. We don't take responsibility for comments posted by you or any third-party, but we do reserve the right to remove any content we find objectionable.

IMPORTANT: Taxes, Customs, and Import Duties

To offer you the best possible value, we ship our products directly from our Global Suppliers to you, wherever you are in the world. The prices shown on our website do not include any local taxes, VAT, import duties, or other fees that may be charged by your country's customs office. You, the customer, are solely responsible for paying any and all of these additional charges when your order arrives. We cannot predict what these charges will be, and Thermocase is not responsible for them. We recommend you contact your local customs office for more information on potential fees before placing your order. Third-Party Links (e.g., Social Media)

Third-Party Links

Our site may contain links to other websites that are not operated by us, such as our social media pages. If you click on a third-party link, you will be directed to their site. We have no control over and assume no responsibility for the content or practices of any third-party sites. We strongly advise you to review the Privacy Policy and Terms of Service of every site you visit.

Accuracy & Errors on Our Site

Occasionally, there might be information on our site that contains a typo, an inaccuracy, or an omission related to product descriptions, pricing, or availability. We do our best to be accurate, but mistakes can happen. We reserve the right to correct any errors and to change or update information at any time without prior notice. If an error affects an order you have already placed, we reserve the right to cancel that order.

Disclaimer & Limitation of Liability

Your use of our service is at your sole risk. We provide our website and products on an "as is" and "as available" basis. We don't guarantee that our service will be uninterrupted, secure, or error-free. To the fullest extent permitted by law, Thermocase shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our service or any products purchased from us. The Legal Stuff

• Governing Law: These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom.

• Changes to These Terms: We may update or change these terms at any time. We'll post the new version on this page, and it is your responsibility to check this page periodically for changes. Your continued use of the website after any changes are posted means you accept those changes.

• Entire Agreement: These Terms of Service and any other policies posted on our site constitute the entire agreement between you and Thermocase. Future Mobile & SMS Message Service Thermocase does not currently offer an SMS/text message service for order updates or marketing. If we decide to launch such a service in the future, we will ask for your explicit consent to join. Participation will be completely voluntary, and separate terms will apply.

Have questions about these Terms of Service? Please get in touch with us at info@thermocase.store