A: For international orders, please be aware that you may be subject to import duties, taxes, and customs fees, which are levied once the package reaches your country. These charges are the responsibility of the customer.

A: We have free shipping.

A: Please check your spam or junk mail folder first. If you still can't find your order confirmation email, please contact us at info@thermocase.store, and we will be happy to assist you.

A: We process orders quickly to ensure you receive them as soon as possible. If you need to change or cancel your order, please contact us immediately at info@thermocase.store. We will do our best to accommodate your request, but we cannot guarantee changes can be made once an order has been processed.

A: Please contact our customer service team at info@thermocase.store immediately with your order number and the correct address. If the order has not yet been shipped, we can update it for you. If the order has already been shipped, we are unable to redirect it. 

A: We recommend taking the following steps: Check with other members of your household and with your neighbours. Look around your property in case the carrier left it in a safe, concealed spot. Allow one more business day, as packages are sometimes scanned as "Delivered" prematurely. If you still cannot locate your order, please contact us at info@thermocase.store

A: Once your order is shipped, you will receive a shipping confirmation email that
includes a tracking number and a link to the carrier's. Please allow up to 24
hours for the tracking information to become active.

A: Yes, we are proud to offer worldwide shipping to our customers.

A: First, please allow [1-3 business days] for us to process your order. After it has been shipped, estimated delivery times are as follows: Domestic Orders: [3-5 business days]International Orders: 7-14 business days]Please note that these are estimates and can be affected by factors such as customs processing and local postal service delays.

For all information about returns and refunds, please go to our Refund Policy.

A: We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and other secure payment methods available at checkout.

A: Currently, we do not offer gift cards.

A: On the product page for an out-of-stock item, you will see an option to enter your email address to be notified as soon as the item is available again.

A: Currently we have no warranty on our product however we are working to make one in the future.

A: The best way to reach us is by emailing info@thermocase.store. Our team is ready to help with any questions you may have! 

A: We aim to respond to all inquiries within 24-48 business hours, Monday through Friday.

A: For all press-related inquiries, please contact our team at info@thermocase.store.