Shipping Policy
Order Processing
All orders are processed within 1 business day, after you receive your order confirmation email. You’ll receive another notification when your order has shipped.
Please note that during high-demand periods, processing times may take slightly longer.
Shipping Times
Our products are shipped directly from our global suppliers to ensure the best quality and pricing for you.
Estimated delivery times vary depending on your location:
- Worldwide shipping times : 7-12 Business days
Please note that these are estimated delivery times and may vary due to factors outside our control such as customs delays, weather, or courier service disruptions.
Tracking Your Order
Once your order is shipped, you’ll receive an email with your tracking number and link so you can monitor your delivery in real time.
Please allow up to 1-2 Days for tracking information to become available after dispatch.
If you haven’t received your tracking details after 3 Days, please contact us at info@thermocase.store with your order number, and our team will assist you.
Shipping Fees
We offer free shipping on all orders a;; shipping costs are being covered by us
Customs, Duties, and Taxes
Your order may be subject to import duties and taxes (including VAT) once it reaches your destination country.
ThermoCase is not responsible for these charges — they are the customer’s responsibility.
We recommend checking with your local customs office to learn more about potential fees before placing your order.
Delayed or Missing Orders
If your order hasn’t arrived within 15 Business Days after the expected delivery window, please reach out to us at info@thermocase.store with your order details.
We’ll investigate the issue promptly with our shipping partners and ensure your satisfaction.
Damaged or Incorrect Orders
If your item arrives damaged or incorrect, please contact us within 1 business day of delivery.
Include your order number, photos of the product, and a brief description of the issue.
We’ll arrange a refund as quickly as possible.
Contact Us
If you have any questions or concerns about your order or shipping process, please reach out to our customer support team at:
info@thermocase.store